Shipping Policy
Effective Date: December 25, 2024
Thank you for shopping at CavoBikeCare! We are committed to delivering your order in the fastest and most secure way possible. Please review our shipping policy for more details on shipping methods, delivery times, and other important information.
1. Shipping Locations
We currently ship to the United States and select international locations. If you are outside our shipping areas, please contact us at info@cavobikecare.net to inquire about potential shipping options.
2. Shipping Methods and Delivery Times
We offer various shipping methods to suit your needs, including standard, expedited, and overnight options. Delivery times may vary depending on the shipping method you select and your location.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: Next business day
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or delays with shipping carriers.
3. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method you choose and the delivery destination. Please note that international orders may incur additional customs duties, taxes, or import fees, which are the responsibility of the customer.
4. Order Processing
Orders are typically processed within 1-2 business days of receipt, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information (if applicable) to help you monitor your package’s progress.
5. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order’s progress directly through the carrier’s website.
6. Order Changes and Address Corrections
If you need to modify your order or shipping address, please contact us immediately at (613) 781-8352 or info@cavobikecare.net. We will do our best to accommodate changes, but please note that once an order is shipped, we cannot make changes.
7. Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as weather, carrier delays, or other factors beyond our control. In such cases, we will notify you as soon as possible and provide alternative solutions if needed.
8. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us immediately at info@cavobikecare.net. We will assist you with filing a claim with the carrier and arrange for a replacement or refund as appropriate.
9. International Orders
For international orders, please note that customs duties, taxes, and import fees are the responsibility of the recipient. These fees are not included in the purchase price and are calculated by the customs agency at the time of delivery. Please check with your local customs office for more information.
10. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, feel free to contact us:
CavoBikeCare
487 E Middlefield Rd, Mountain View, California (CA), 94043
Phone: (613) 781-8352
Email: info@cavobikecare.net
Website: https://cavobikecare.net