Sales Policy

Effective Date: December 25, 2024

At CavoBikeCare, we strive to provide the best products and services to our customers. Our sales policy is designed to ensure a smooth, transparent, and efficient shopping experience for everyone. Please review our policy below before making a purchase.

1. Product Availability

All products listed on cavobikecare.net are subject to availability. In rare cases, an item may be out of stock or discontinued. If this occurs, we will notify you promptly and provide you with alternative options or a full refund for the out-of-stock item.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and include applicable taxes. However, shipping charges are not included and will be added during the checkout process.

  • Payment Methods: We accept a variety of payment methods, including but not limited to:

    • Credit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Google Pay

  • Payment Processing: Your payment will be processed at the time of checkout. You will receive an email confirmation once your payment is successfully processed.

3. Order Confirmation and Processing

Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review this email carefully to ensure the accuracy of your order. If there are any issues, please contact us immediately at info@cavobikecare.net.

Orders are typically processed within 1-2 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

4. Shipping and Delivery

For detailed information on shipping, including rates and estimated delivery times, please refer to our Shipping Policy.

5. Order Cancellations

We begin processing orders immediately after they are placed. Therefore, if you wish to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate changes, but once an order has been processed or shipped, we may not be able to make any adjustments.

6. Sales Tax

Sales tax is applied to orders shipped within states where required by law. The applicable tax rate will be calculated during the checkout process based on your shipping address.

7. Customer Responsibility

It is the responsibility of the customer to provide accurate and complete shipping information. CavoBikeCare is not responsible for lost or undelivered items due to incorrect or incomplete address details provided by the customer.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our Refund and Returns Policy. Customers must follow the outlined procedures to initiate a return or exchange.

9. Warranty

CavoBikeCare provides warranties for certain products, as indicated on the product pages. If your product is defective or damaged, please contact our customer service team immediately. Warranty details will be provided along with any necessary instructions for returns or repairs.

10. Limitation of Liability

CavoBikeCare is not liable for any damages or losses arising from the use of our products, except as stated in our product warranty or as required by law. Our total liability is limited to the purchase price of the product(s) purchased.

11. Promotions and Discounts

We may offer special promotions, discounts, or limited-time offers on our products. These promotions are subject to change or cancellation without notice. Terms and conditions for each promotion will be clearly stated at the time of the offer.

12. Contact Us

If you have any questions or concerns about our sales policy or your order, please feel free to contact us:

CavoBikeCare
487 E Middlefield Rd, Mountain View, California (CA), 94043
Phone: (613) 781-8352
Email: info@cavobikecare.net
Website: https://cavobikecare.net